Find answers to the most common questions about shipping, tracking, customs, and our
services.
Shipping & Delivery
Q: How do I track my shipment?
You can track your shipment using the tracking number provided at booking. Enter it into our Quick Track
widget on the homepage. Updates are provided in real-time every step of the way.
Q: How long does international delivery take?
Express air freight typically takes 1–3 business days. Standard international delivery is 3–7 business days.
Economy services may take 7–21 days depending on the destination.
Q: What happens if my shipment is delayed?
Our system automatically sends you an email and SMS notification. Your dedicated customer service
representative will also contact you with an updated estimated delivery time and resolution options.
Q: Do you offer same-day delivery?
Same-day delivery is available in select major cities. Please contact us or use the quote tool to check
availability for your specific route.
Customs & Compliance
Q: Do you handle customs clearance?
Yes. Azik International provides full customs brokerage services in all key markets. Our certified customs
agents ensure your shipments comply with local regulations and clear borders without delay.
Q: What documents are needed for international shipping?
Standard documents include a Commercial Invoice, Packing List, Bill of Lading or Airway Bill, and a Certificate
of Origin where required.
Q: Are there any prohibited items?
Prohibited items include dangerous goods (unless declared), illegal substances, currency, live animals without
permits, and items restricted by the destination country.