Your privacy matters to us. This policy explains how we collect, use, and protect your personal data. Last updated: 1 November 2024.
1. Who We Are
Azik International Ltd (company number 12345678) is a data controller registered with the Information Commissioner’s Office (ICO) in the United Kingdom. We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).
2. What Data We Collect
- Identity Data: name, title, job role
- Contact Data: email address, phone number, delivery address
- Shipment Data: package details, tracking history, customs information
- Financial Data: payment card details (processed securely via our payment provider)
- Technical Data: IP address, browser type, cookies, and usage data
- Marketing Data: communication preferences
3. How We Use Your Data
We use your personal data to process and fulfil your shipment orders, communicate updates and delivery notifications, provide customer support, comply with legal and regulatory obligations, prevent fraud and ensure security, and improve our services and website performance.
4. Legal Basis for Processing
We process your data under the following legal bases: contract performance (to deliver the services you requested), legal obligation (to comply with customs and tax laws), legitimate interests (to improve our services and prevent fraud), and consent (for marketing communications, where applicable).
5. Data Sharing
We may share your data with trusted third parties including customs authorities and border agencies, partner carriers and subcontractors, IT and payment service providers, and legal or regulatory authorities when required by law. We do not sell your personal data to third parties.
6. International Transfers
Due to the global nature of our business, your data may be transferred outside the UK and European Economic Area. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities.
7. Data Retention
We retain personal data only for as long as necessary. Shipment records are retained for 7 years for legal and customs purposes. Marketing preferences are held until you withdraw consent. Account data is deleted upon account closure after a 90-day period.